State Farm® Insurance Agent Carl Ferraro III

"Since day one have issues with state farm in this office every month I have to call to make a payment cause online is 1 price and on the app is another price been with them since Feb 2024 when you send a email they hardly respond when you call the agent will respond back via email hardly calls back always says that my account is passed due even thought bill was paid what is the point o the 24 hour line after closing if all they do is say they will email the agent when I can do that myself and still never hear back cant wait to switch to another company"

"You better find another option, customer service here is awful."

"Very bad customer service, the female I was asking questions to was very dry and straight to the point. Didn't even bother to ask if I needed help and when I asked it seems she cared to help. Very very bad experience. Would not recommend this location to anyone."

"Best service, best rates, easy to work with , great experience. Thank you Mr Rich."

"Evelyn dasilva was very attentive to my every need ,she was very professional and knowledgeable of what I needed. it took her a few mins to find me a policy that fit my needs ,I would recommend her to anyone looking to find a policy to fit there needs .thank you soo much now I'm able to get my bike from the impound yard thanks a million! She deserves a raise for sure her customer service skills is remarkable"

"Rich was amazing! Very helpful with auto changes. He explained the auto insurance coverage and took the time to review our home insurance policy. I appreciate the time and attention in helping protect my needs. Thank you Richard and Carl!!!!! State Farm is the best!"

"Jonathan helped me tremendously with my car and renters policies after having trouble with my previous insurance company. I look forward to working with him."

"I worked with John J who was patient, explanatory and very helpful with my renters insurance inquiry. Thanks so much!"

"John Jaramillo was such a big help through the process of getting car insurance. He is very knowledgeable and made me feel supper comfortable about being insured by State Farm. Even after my policy was active he was very responsive in answering follow up questions. Thank you so much for your help John! I will definitely recommend you to anyone I know that needs insurance."

"A pleasure doing business with Jonathan Jaramillo! He knows his stuff and gave me a great rate. That's all I can ask for!"

"Jonathan was my agent. I really appreciate how he took his time and went over any discounts I qualified for along with explaining everything else in detail. All while on my hour lunch break. Thank you!"

"I join in the praises for Jonathan Jaramillo at this agency. He is knowledgeable but also knows when to seek additional guidance when needed. He is professional but also knows how to relate to the clients. In short, he is a pleasure to work with and I highly recommend."

"Richard helped me with all my questions and was able to get me the policy I needed for my son! High recommend contacting him with any question you have about all policies. I have referred him to many friends and he has helped them as well."

"Thanks to Richard Oconnell for getting me a great deal on life insurance. I will definitely be back to switch my auto policy. Richard is very knowledgeable and worked hard to get my great deals"

"I can’t say enough about Richard O’Connell. He is great to work with. Richard is very professional and very knowledgeable he broke my policies down step by step and went over everything with me. If your looking for insurance give him a call you won’t be disappointed. Thanks again Richard!!!"

"Absolutely love Evelyn Dasilva. She was amazing and would definitely recommend her. Deserves a raise for sure for excellent customer service!!"

"It was an absolute pleasure speaking with Andrew Lochman. He saved me $130 a month switching to State Farm, made the process very easy, and was extremely knowledgeable and friendly. I highly recommend that everyone check their rates and switch as State Farm is the absolute best!"

"I understand all the good reviews about Johnathan Jaramillo. In the beginning, he was very nice and seemed like he genuinely wanted to find the best price for me. I switched to state farm from Geico in January 2023 and since then, my stress level has increased to 1000% because of John. I only switched because John promised me a lower price which I did receive and paid the first 2 months. Then, all of a sudden he kept changing my premium on me and adding so many different changes. He kept promising me a low/acceptable price and then calling me a week later to say "nevermind, I cant give you that price." One time, I got a bill with a very high amount which was a huge surprise to me so when I called to ask about it, John said it was because my liability coverage was increased. Keep in mind, I NEVER asked to increase my coverage nor was I given any notice on this. It just showed up in my bill (maybe because i'm on autopay). Additionally, I wanted to take myself off the policy, but John claimed I could not be taken off. A quick call to state farm customer service confirmed that yes, I indeed can be taken off with no problem at all. Because of all the lies and price changes from John, I decided to switch agents. My new agent is promising a lower rate than John ever did (which I cant really trust because I am traumatized from state farm as a whole) but, I still have an outstanding bill from John from the previous month that he never helped with. He just added a bunch of different charges that my new agent and also customer service were confused about. In conclusion, trust this agency at your own risk... (esp if you're on autopay, I saw a recent review from here saying he was on autopay and was overcharged $9000)"

"Don’t go to Samantha Rivera, totally unhelpful, only interested in selling policies"

"I recently switched brokers . Due to many issues with this office . One I have been overcharged for years (9,000 bucks) now and called this office to ask why my bill was so high . Note paid on time and never filed a claim . No one in this office caught the overcharge .If they did this to me who else has been overcharged or simply negelted . I now filed a complaint with NYSDFIS ,State Farm Head Quarters and the BBB is next. Carl's office never returned a phone call. It seem they are to busy. Also own another property and insurance lapsed no phone call again. While it cost me a few dollars we placed our insurance with another company . They have my info. Note: they have lost a payment of mine ? I just want to inform a new customer and old take your business else where . Sorry but poor performance should not be rewarded . I would love to get a no star review"

"Great communication and friendly services! John is the best!!!!"

"Always very helpful and their service is stupendous. State Farm insurance is reliable, friendly and all of their staff immediately take care of any and all requests. Their attention is golden :} JO"

"Extremely helpful, patient, described everything in detail. I had car insurance I’d card less then 15 min. Thank you for your help."

"Johnathan was awesome! Flo"

"The agents at the Ferraro agency are extremely helpful and go to great lengths to get things done as quickly as they can. I had the pleasure of working with Jonathan, who was polite, personable, and willing to do what he could to ensure that my issues and requests were taken care of. I highly recommend signing on with them!"